§12.4 · CAPABILITY · 4 MIN READ · EDITION 1.0
Three years: a durable, self-sustaining capability
By the three-year horizon, AI-supported quality work should be a normal part of how the organisation runs its process — governed, monitored, staffed and funded like any other capability, not a standing project.
The signal of durability is boring, not exciting: routine intake of new use cases, predictable qualification timelines, competency records that turn over as staff change, and a monitoring function that catches drift before a customer does.
An organisation that still describes its AI-in-quality work as "the pilot" after three years has not built a capability; it has extended a pilot indefinitely.
PUT THIS INTO PRACTICE
- 01Check whether intake, qualification and monitoring now run as routine process, not project work.
- 02Confirm competency and ownership survive staff turnover.
- 03Retire the word "pilot" once the capability is actually running in production.
RELATED INSTRUMENTS
CITE THIS SECTION
§12.4 · Edition 1.0 · Three years: a durable, self-sustaining capability